Refund Policy

Try before you pay

Every new account gets a 7-day free trial with Pro features — no credit card required. The trial exists so you never have to pay to find out whether Heist fits.

Cancelling

You can cancel a paid plan at any time from Settings → Billing. Your plan stays active through the end of the period you've already paid for, and you won't be charged again. Your content and Brand Brain data remain intact.

Refunds

Refund requests are handled case by case, consistent with our Terms of Service. In practice:

• Billing mistakes — charged after cancelling, duplicate charges, or an accidental annual instead of monthly purchase: contact us and we'll make it right.
• Something broke — if a paid feature genuinely didn't work for you and support couldn't fix it, tell us; we'd rather refund than have you feel stuck.
• Changed your mind — partial billing periods generally aren't refunded (that's what cancelling covers), but write in and explain — a human reads every request.

To request a refund, email support@heistbrain.com from your account email with the charge date and amount. We respond to every request.

One policy, everywhere

This page is the single statement of Heist's refund policy. If any other page or in-app copy ever conflicts with it, this page wins.